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  Public Ticket #2927814
Sidebar filters not displaying
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  • Leighton Campbell started the conversation

    (1) The sidebar filters are not displaying on the "Tops" collection page.

    (2) On sidebar: "Product type" filter not displaying on none of the collection pages

    (3) How do i create my own filters for the sidebar? 

    (4) I have disabled " Show description" on product page, but it still being displayed. I ONLY want the product description to be displayed on the tab section of the product page. 

    (5) How can i not show the size options on the collection page under the products? I only need the color option and add to cart there.  

  •  704
    Irina replied

    Hello, Leighton Campbell.

    1. & 2. The theme uses default Shopify filters approach.

    Please, check the filters functionality on a Shopify Dawn theme and let us know if it works differently in the Shella theme.

    We will analyze the issue on your store.

    3. You may use the default Shopify filters approach and configure filters in your Shopify admin -> Navigation.

    Or you may configure filters by product tags using the "Tags" block.

    Please, read details in our user manual -

    https://mpithemes.gitbook.io/shella-shopify-theme/collections/content/option-filters

    Also note, that Shopify doesn’t recommend filtering by tags.

    4. I checked your store and the option "Show description" is enabled in Theme settings -> Product page & Quick view -

    https://skr.sh/sBIAdPDoQnO?a

    You may need to disable the option if you do not want to show description in the product grid section.

    5. You may only change settings for the "Visibility on listing" in Theme settings -> Product -> Variants.

    Please, read details in our user manual -

    https://mpithemes.gitbook.io/shella-shopify-theme/theme-settings/product-variants#visibility-on-listing

    Have a nice day!

    Best regards, Irina

    Got feedback? We’d love to hear it! You can leave us a reviewRate the Shella Shopify theme

    Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable

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  • Leighton Campbell replied

    1. & 2. The theme uses default Shopify filters approach.

    Please, check the filters functionality on a Shopify Dawn theme and let us know if it works differently in the Shella theme.

    Reply:

    I tried the dawn shopify theme and the filers are not showing on the "Tops" Collection page and also the "Product Type" filter is not being shown on any of the collection pages.

    <<I need this to work as soon possible. Thanks>>

    (5) How can i not show the size options on the collection page under the products? I only need the color option and add to cart there.  

    Reply:

    So you are saying that there is no way to remove the size options from products on the collection page


  •  704
    Irina replied

    Leighton Campbell,

    1. & 2. Please, contact Shopify support regarding the filters functionality.

    You may provide them results of filters visibility on the Shopify Dawn theme.

    5. Unfortunately, the theme doesn't have an option to disable one or another product variant if you have the only for some products: size or color. You may only enable/disable the option or display all variants that are placed in the first line.

    Have a nice day!

    Best regards, Irina

    Got feedback? We’d love to hear it! You can leave us a reviewRate the Shella Shopify theme

    Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable

    Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833

  • Leighton Campbell replied

    The size filter option on the sidebar not showing up on the "Tops" collection page. Also on the "Curves" collection page the size filter option on the sidebar not showing.

  •  704
    Irina replied

    Hello, Leighton Campbell.

    I checked your store and the same filters displayed on collections both in Shopify default theme Dawn and in the Shella theme for the collections:

    "Tops" -

    https://prnt.sc/220fxra

    And "Curves" -

    https://prnt.sc/220gao0

    You may contact Shopify support regarding the filters functionality.

    And provide them results of filters visibility on the Shopify Dawn theme.

    thanks

    Have a nice day!

    Best regards, Irina

    Got feedback? We’d love to hear it! You can leave us a reviewRate the Shella Shopify theme

    Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable

    Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833