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  Public Ticket #2889961
Taxes text disappeares when USD
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  • tanaka1969 started the conversation

    I noticed that taxes text in product pages disappeares when I choose USD.

    I found the following code in Shella theme;

                                {%- if shop.taxes_included -%}
                                    {{ 'products.product.include_taxes' | t }}

    Why the displayed text differs by currencies?


    Attached files:  スクリーンショット 2021-10-08 130142.jpg
      スクリーンショット 2021-10-08 130209.jpg

  •  489
    Irina replied

    Hello, Tanaka.

    Please restore the staff account you created earlier for [email protected]

    I will review your store configuration.

    Have a nice day

    Best regards, Irina

    If you like the Shella Shopify theme, please rate it @ ThemeForest Rate the Shella Shopify theme


  • tanaka1969 replied

    Hi Irina,

    Thank you for your support.

    I restored the account for you. Please check my site.

    Best regards,

    Tanaka

  •  489
    Irina replied

    Hello, Tanaka.

    Please, also give the access to Products in your Shopify admin -

    https://prnt.sc/1vohw14

    We will analyze the issue on your store.

    Have a nice day

    Best regards, Irina

    If you like the Shella Shopify theme, please rate it @ ThemeForest Rate the Shella Shopify theme


  • tanaka1969 replied

    Hi, I did it now.

    Please check the admin page agein.

    Thank you.

  •  489
    Irina replied

    Hello, Tanaka.

    I tried to check the issue on the default Shopify theme Dawn, but it does not show the currency drop-down. 

    Please, configure the currency in the Dawn and check if you have an issue.

    Please, let us know if the theme works differently. We will analyze the issue.

    thanks

    Have a nice day

    Best regards, Irina

    If you like the Shella Shopify theme, please rate it @ ThemeForest Rate the Shella Shopify theme


  • tanaka1969 replied

    Hi,

    I checked with the Dawn and the same problem occured. Is this Shopify's problem?

    I will ask in Shopify's forum.

    Thank you for your support.

    Best regards,

    Attached files:  スクリーンショット 2021-10-12 170428.jpg
      スクリーンショット 2021-10-12 170525.jpg

  •  489
    Irina replied

    Hello, Tanaka.

    Yes, in this case. This is not a theme related issue.

    You may try to check the taxes settings in your Shopify admin.

    Please, ask Shopify support for more details.

    Have a nice day

    Best regards, Irina

    If you like the Shella Shopify theme, please rate it @ ThemeForest Rate the Shella Shopify theme