Comments binabimx started the conversationAugust 31, 2021 at 4:35pmHello, I have closed my old shopify store and I would like to use this theme on my new store. Could you please help me reset the purchase code? Thank you in advance, have a great day! 633Irina repliedSeptember 1, 2021 at 6:51amHello, binabimx.Done, you may activate your purchase code at a new store now.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/228048331 Likebinabimx repliedSeptember 1, 2021 at 7:44pmThank you Irina! Have a great day 633Irina repliedSeptember 2, 2021 at 6:36amHello, binabimx.You are welcome.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833sandra2348 repliedNovember 27, 2021 at 8:18amHi,I've the same problem. Can you help? Thank you. 633Irina repliedNovember 27, 2021 at 3:37pmHi, Sandra.Please, create your personal ticket on the question you have, in order to avoid mess. Also, give me the purchase code. I will reset it.thanksHave a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833sandra2348 repliedNovember 28, 2021 at 2:57pmHi,It does not allow me to open a ticket? How can i do? 633Irina repliedNovember 29, 2021 at 7:05amHi, Sandra.Please, check if you have a valid support period.You may also contact the Envato support for more details.Please, send me your purchase code that you want to reset here. I will deactivate your license.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833sandra2348 repliedNovember 29, 2021 at 2:49pmHI,The support period expired and that's why I come here. Should not you want to ask me to pay for a support period for just deactivating the license? 633Irina repliedNovember 29, 2021 at 3:02pmHi, Sandra. Please, send me here your purchase code that you want to reset. I will deactivate your license.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833sandra2348 repliedNovember 29, 2021 at 4:42pmhi here is the purchase code. Thank you. 633Irina repliedNovember 30, 2021 at 6:10amHi, Sandra.Done, you may activate your purchase code at a new store now. Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833sandra2348 repliedNovember 30, 2021 at 6:22amHi,Thanks for your help! 633Irina repliedNovember 30, 2021 at 9:14amHi, Sandra.You are welcome.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833 Sign in to reply ...
Hello, I have closed my old shopify store and I would like to use this theme on my new store. Could you please help me reset the purchase code?
Thank you in advance, have a great day!
Hello, binabimx.
Done, you may activate your purchase code at a new store now.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Thank you Irina! Have a great day
Hello, binabimx.
You are welcome.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi,
I've the same problem. Can you help? Thank you.
Hi, Sandra.
Please, create your personal ticket on the question you have, in order to avoid mess.
Also, give me the purchase code. I will reset it.
thanks
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi,
It does not allow me to open a ticket? How can i do?
Hi, Sandra.
Please, check if you have a valid support period.
You may also contact the Envato support for more details.
Please, send me your purchase code that you want to reset here. I will deactivate your license.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
HI,
The support period expired and that's why I come here.
Should not you want to ask me to pay for a support period for just deactivating the license?
Hi, Sandra.
Please, send me here your purchase code that you want to reset. I will deactivate your license.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
hi
here is the purchase code. Thank you.
Hi, Sandra.
Done, you may activate your purchase code at a new store now.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi,
Thanks for your help!
Hi, Sandra.
You are welcome.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833