My video promo boxes are not automatically playing anymore and when I downloaded the newest version it messed up my logo. I don’t want my logo to be lopsided, I coded it to be centered and now it’s not working.
Thanks, I figured out how to center the logo and I just gave you access to my store again. The three promo box videos are showing a play button instead of automatically playing.
it’s working now but after checking my website I noticed that my reviews and star ratings for each product are no longer showing. I didn’t deleted them or make any changes to my store so idk why everything is messing up all of a sudden.
My video promo boxes are not automatically playing anymore and when I downloaded the newest version it messed up my logo. I don’t want my logo to be lopsided, I coded it to be centered and now it’s not working.
Hello, Shamekakee.
- I tried to enter your store and check the issue with the Promo boxes, but I do not have an access anymore -
https://prnt.sc/15ldqrz
- Unfortunately, custom code changes are not included in the general theme support.
But if you mean the centered Logo on mobile, it was added the option "Centered logo on mobile" in Header section -
https://prnt.sc/15le3je
Have a nice day!
Best regards, Irina
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Hello,
Thanks, I figured out how to center the logo and I just gave you access to my store again. The three promo box videos are showing a play button instead of automatically playing.
.
Hello, Shamekakee.
I uploaded the default theme, version 4.9 and copied theme settings from a published theme.
Then checked the issue both in Chrome and on iPhone in Safari browser and could not repeat the issue on the clean theme files.
https://prnt.sc/15owhbo
You may also check it on the "Upload me shella theme 4.9.0 MPI".
Could you clarify what device you use? What browser and what browser version?
Have a nice day!
Best regards, Irina
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Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
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it’s working now but after checking my website I noticed that my reviews and star ratings for each product are no longer showing. I didn’t deleted them or make any changes to my store so idk why everything is messing up all of a sudden.
never mind I fixed it.
Hello, Shamekakee.
I will close this ticket now. Feel free to open a new ticket if you have more questions about the theme settings.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833