Comments 5abcxytz1234 started the conversationJune 14, 2021 at 4:27amhi I updated the theme but the promo box videos on homepage are not showing and not playing anymore. Please fix this you have access to my store 5abcxytz1234 repliedJune 14, 2021 at 4:31amsame with these pages, all videos on homepage based on prior theme 4.8 not working anymorehttps://doodlemedo.com/collections/prints-splash-of-lifehttps://doodlemedo.com/collections/prints-a-special-delivery 5abcxytz1234 repliedJune 14, 2021 at 5:37amno issues in 4.8 theme for the same videos at all but have issue in 4.9 5abcxytz1234 repliedJune 14, 2021 at 9:38amI got a developer to fix your promo box codes. Can you update this in theme 4.9 going forward? There is an issue in your theme 4.9. See screenshot for changes 634Irina repliedJune 15, 2021 at 7:13amHello, abcxytz1234.I checked this issue on the default theme and could not repeat it on the clean theme files.But thank you for sharing the fix of the issue on your store.Our developer will analyze the issue.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833 634Irina repliedJune 16, 2021 at 11:03amHello, abcxytz1234.Our developer checked the issue and fixed it on your store.In the file snippets/promobox.liquid, line # 113 -https://prnt.sc/15jeha8It will be included to the next theme update.Have a nice day! Best regards, Irina Got feedback? We’d love to hear it! You can leave us a review Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833 Sign in to reply ...
hi I updated the theme but the promo box videos on homepage are not showing and not playing anymore. Please fix this
you have access to my store
same with these pages, all videos on homepage based on prior theme 4.8 not working anymore
https://doodlemedo.com/collections/prints-splash-of-life
https://doodlemedo.com/collections/prints-a-special-delivery
no issues in 4.8 theme for the same videos at all but have issue in 4.9
I got a developer to fix your promo box codes. Can you update this in theme 4.9 going forward? There is an issue in your theme 4.9. See screenshot for changes
Hello, abcxytz1234.
I checked this issue on the default theme and could not repeat it on the clean theme files.
But thank you for sharing the fix of the issue on your store.
Our developer will analyze the issue.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hello, abcxytz1234.
Our developer checked the issue and fixed it on your store.
In the file snippets/promobox.liquid, line # 113 -
https://prnt.sc/15jeha8
It will be included to the next theme update.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833