I don't need help in the installation of the new version.. I'm just saying it wouldn't be soon that I will install the latest version as my current store is primarily using the 4.5 for very long already... (it's not like I just started using Shella now... and I can easily switch to 4.7.. I've started using it very long ago already)... I'm not sure when I will be upgrading to the new version. I might not even be upgrading anymore and just stick to 4.5 forever until my support ends in 1 or 2 months... I don't know. Therefore, I hope you can help me out here.
I will ask my developer if he can help you here. <-- ok... I will wait for the fix then. Thanks.
Our developer checked the issue and here is his answer:
The only workaround is to disable sticky for Safari.
I've already disabled it for Safari, but it is still enabled for Chrome browser.
I changed script of the Sticky option in the latest theme versions, because the previous code did not work correct in many browsers. This is the plugin, but not the code that I created. I could not fix it and it is the reason why I rewrote it.
So, you may need to consider to update your theme to the latest version.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Can I quickly check with you on another problem? How do I add a video clip in a product page's gallery? I remember you guys have this setting to add video or video link... not just images.. but I can't find the page/steps to do that... can you let me know where can I see the instructions to that? Thanks!!
hi Irina, i did that. It’s working correctly on desktop. But in Mobile (both ios and android), the left/right swipe arrows are gone when you swiped to the video, afterwards, you can’t swipe left and right anymore if you are at the video. Can you fix it such that it’s swipable left and right, just like how an image would be?
no Irina, you have to scroll until you reach the youtube video. The screenshot you showed me was still one of the images in the gallery, not a video....
Ok... understand that this is how I should make the arrows show up. But making the arrows “show up” does not mean the thing is swippable.
The main problem for me is not just the arrows, but that it is NOT swipable. Try swipping it left/right with your fingers when viewing on a mobile phone. And you shall see that it cannot be swiped left or right. But for the photos, they can be swiped. Only video it cannot. Please try again (swipe left/right after you reach the video thumbnail, try it on mobile phone), and you will realise that it cannot be swiped. Let me know again if you can experience this, if you still can’t experience this, I will record a video of the problem.. thanks!!
"Video on mobile should not scroll. There are arrows for slider to scroll the video."
But I tried clicking on the "arrows for slider to scroll the video", but nothing happened, it did not and cannot scroll the video at all? You can try it yourself... (my arrows are black, but you just follow the position of the arrows in the previous image to see where the arrows should be, and then click on them. Nothing will happen when you click them when the item is a Video).
Oh wait, I tried again, and the arrows actually works. However, how can I make the Mobile Version arrows to have a White translucent circle behind, Just like in the desktop version? Where can I set this? Without this, nobody knows there are arrows in the mobile version. You can't set the arrows themselves as white either , because that would cause it to not work for the images before the video (which requires black arrows)... so the only way is for it to be like the arrows in the desktop. How/where can I set that? Kindly see screenshots for what I mean..
ok... i'm in the midst of adding 4.8... Hopefully, it will take me a few days to finish...
I encounter a few problems/ questions. For the 1st question, what is the thing that I circled do? It's found in 4.5, but not in 4.8... Can it enlighten me what is its purpose? Thanks!
Hi Irina/Mari
This "Related Products" bug will occur on Safari Desktop. You may see
https://drive.google.com/file/d/19m2pjESnCq17caBN23vYwM1Ie49FnGW2/view?usp=sharing
and
https://drive.google.com/file/d/1FpZSyq7-WGUa5enlipxatQ0OwMEl1Mq6/view?usp=sharing
For the bug on Safari Desktop.
If you need to see how the CORRECT "Related Products" should look like, I have a correct example in Chrome for your viewing at
https://drive.google.com/file/d/1hb6ENxTcw6NRW06WU1mL0vbxA8Tql3eP/view?usp=sharing
thanks.
Hi, goodolvintage,
This issue is fixed in the latest theme version.
Please consider to update the theme at your store.
Stay safe and healthy.
Best regards, Mari
Hi Mari, can you fix it for my theme? As it wouldnt be so soon that I would use the latest theme... maybe need another month or so...
Hi, goodolvintage,
Unfortunately, installation service is not included in the theme support.
We are a small team and our developer doesn't have time to install fixes per each store.
I will ask my developer if he can help you here.
Stay safe and healthy.
Best regards, Mari
Hi Mari
I don't need help in the installation of the new version.. I'm just saying it wouldn't be soon that I will install the latest version as my current store is primarily using the 4.5 for very long already... (it's not like I just started using Shella now... and I can easily switch to 4.7.. I've started using it very long ago already)... I'm not sure when I will be upgrading to the new version. I might not even be upgrading anymore and just stick to 4.5 forever until my support ends in 1 or 2 months... I don't know. Therefore, I hope you can help me out here.
I will ask my developer if he can help you here. <-- ok... I will wait for the fix then. Thanks.
Hi, goodolvintage.
Our developer will review this issue asap.
I will update you when done.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi, goodolvintage.
Our developer checked the issue and here is his answer:
The only workaround is to disable sticky for Safari.
I've already disabled it for Safari, but it is still enabled for Chrome browser.
I changed script of the Sticky option in the latest theme versions, because the previous code did not work correct in many browsers. This is the plugin, but not the code that I created. I could not fix it and it is the reason why I rewrote it.
So, you may need to consider to update your theme to the latest version.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
ok thanks Irina.
Can I quickly check with you on another problem? How do I add a video clip in a product page's gallery? I remember you guys have this setting to add video or video link... not just images.. but I can't find the page/steps to do that... can you let me know where can I see the instructions to that? Thanks!!
Hi, goodolvintage.
You can add video to each product at Shopify admin.
Please, watch this video tutorial for more details -
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
hi Irina, i did that. It’s working correctly on desktop. But in Mobile (both ios and android), the left/right swipe arrows are gone when you swiped to the video, afterwards, you can’t swipe left and right anymore if you are at the video. Can you fix it such that it’s swipable left and right, just like how an image would be?
Hi, goodolvintage.
I checked the issue on my mobile Samsung in Chrome browser.
And the arrows are visible for me -
https://skr.sh/s7ikjwfoLwq?a
I can also see arrows on your screenshot. But arrows are poorly distinguishable due to their color.
You may only change the Base color at Theme settings -> Colors -
https://skr.sh/s7iaKfdg1eh?a
Also, the latest update has circles for arrows -
https://skr.sh/s7ir52D0pIq?a
You can consider to update to the latest version.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
no Irina, you have to scroll until you reach the youtube video. The screenshot you showed me was still one of the images in the gallery, not a video....
Sorry, goodolvintage.
Maybe, it was the wrong example.
Please, check it here -
https://skr.sh/s7i1V2SHdbY?a
https://skr.sh/s7i1j5eV5eh?a
I did not save changes on your store.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi Irina
Ok... understand that this is how I should make the arrows show up. But making the arrows “show up” does not mean the thing is swippable.
The main problem for me is not just the arrows, but that it is NOT swipable. Try swipping it left/right with your fingers when viewing on a mobile phone. And you shall see that it cannot be swiped left or right. But for the photos, they can be swiped. Only video it cannot. Please try again (swipe left/right after you reach the video thumbnail, try it on mobile phone), and you will realise that it cannot be swiped. Let me know again if you can experience this, if you still can’t experience this, I will record a video of the problem.. thanks!!
Hi, goodolvintage.
Our developer will review this issue asap.
I will update you when done.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi, goodolvintage.
Here is the answer of our developer:
Video on mobile should not scroll. There are arrows for slider to scroll the video.
This is the disadvantage of Slider and can not be fixed so far. This task requires additional time and efforts.
The fix of this issue will be added to one of the next updates.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hi Irina
You said
"Video on mobile should not scroll. There are arrows for slider to scroll the video."
But I tried clicking on the "arrows for slider to scroll the video", but nothing happened, it did not and cannot scroll the video at all? You can try it yourself... (my arrows are black, but you just follow the position of the arrows in the previous image to see where the arrows should be, and then click on them. Nothing will happen when you click them when the item is a Video).
Oh wait, I tried again, and the arrows actually works. However, how can I make the Mobile Version arrows to have a White translucent circle behind, Just like in the desktop version? Where can I set this? Without this, nobody knows there are arrows in the mobile version. You can't set the arrows themselves as white either , because that would cause it to not work for the images before the video (which requires black arrows)... so the only way is for it to be like the arrows in the desktop. How/where can I set that? Kindly see screenshots for what I mean..
Hi, goodolvintage.
Unfortunately, your theme version doesn't have this option.
As I told you earlier, this feature was added for mobile in the latest theme update.
You can consider to update to the latest version.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
ok... i'm in the midst of adding 4.8... Hopefully, it will take me a few days to finish...
I encounter a few problems/ questions. For the 1st question, what is the thing that I circled do? It's found in 4.5, but not in 4.8... Can it enlighten me what is its purpose? Thanks!
Hi, goodolvintage,
It define the place where to link app's code.
Enabled - default, at the top of the page
Disabled - move down the page, it speed up the page load
In 4.8 we removed it, cause
Stay safe and healthy.
Best regards, Mari
“In 4.8 we removed it, cause” <— hi Mari, you did not finish your sentence in your reply??
In 4.8 we removed it, cause it doesn't have big impact on page speed and caused some issues with apps
Stay safe and healthy.
Best regards, Mari
oh ok... noted with thanks...
so after removing this feature, will the apps’ codes bevabove or below now?
Hi, goodolvintage,
Now the theme works in default mode, like Debut Shopify theme.
I will close this ticket now. Feel free to open a new ticket if you have more questions about the theme settings.
Stay safe and healthy.
Best regards, Mari