I uploaded the default theme "Upload me shella theme 4.7.2 MPI" to your store and copied theme settings from a published theme. Then checked the store in Preview mode. And could not repeat the issue on the clean theme files. Please, check the screenshot -
I have started to use the clean theme files which you have provided and the same two problems which I had before, persist on this theme file as well. The two problems are:
- Mobile menu viewing
- Product page image size
Please notify the developer to rectify the situation again, thanks.
It looks like you apply custom code changes to the theme files that cause this issue. For example your theme doesn't have a custom.min.css file.
Unfortunately, the custom code changes are not included in the theme support.
I recommend you to create a backup copy of theme files (Theme actions -> Duplicate) before any modification you want to apply to the theme files. Please note, when you install app, the app may edit the theme source files.
Allow me to explain the situation, please view the attached images which you had coded for me. Previously, I didn't like how it was showing and so I had deleted the code and hence nothing was showing for the custom.min.css file. But, I have now added back the code which you had entered.
Please note, prior to any code changes, the theme is flawed and has two main problems which I had stated in the previous message.
Please view PUBLIC TICKET #2725634 and you will see that Irina had arranged for the developer to fix the problems which were occurring.
ALL I ask now, is to arrange for the developer to fix the SAME issues again please.
Lastly, I received a notification that a new update for the Shella theme is available. Would you like me to update my current theme before you fix these issues?
Hello,
My store is completely unresponsive. From desktop view, the vertical menu is not showing.
From mobile view I cannot enter password for store for access as the icon button is not working.
Please rectify the issue.
Hello, Hamzah.
I uploaded the default theme "Upload me shella theme 4.7.2 MPI" to your store and copied theme settings from a published theme. Then checked the store in Preview mode. And could not repeat the issue on the clean theme files. Please, check the screenshot -
https://prnt.sc/115ljgu
You may also check it on the new uploaded theme.
I believe this issue is caused by a custom code changes or apps. Some apps edit the theme source files.
I recommend to test this issue in clean theme files. Add apps one by one, and test the issue.
Once you find the app that caused the issue, ask app support for help.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hello Irina,
I have started to use the clean theme files which you have provided and the same two problems which I had before, persist on this theme file as well. The two problems are:
- Mobile menu viewing
- Product page image size
Please notify the developer to rectify the situation again, thanks.
Hi, Hamzah,
It looks like you apply custom code changes to the theme files that cause this issue. For example your theme doesn't have a custom.min.css file.
Unfortunately, the custom code changes are not included in the theme support.
I recommend you to create a backup copy of theme files (Theme actions -> Duplicate) before any modification you want to apply to the theme files. Please note, when you install app, the app may edit the theme source files.
Stay safe and healthy.
Best regards, Mari
Hello Mari,
Allow me to explain the situation, please view the attached images which you had coded for me. Previously, I didn't like how it was showing and so I had deleted the code and hence nothing was showing for the custom.min.css file. But, I have now added back the code which you had entered.
Please note, prior to any code changes, the theme is flawed and has two main problems which I had stated in the previous message.
Please view PUBLIC TICKET #2725634 and you will see that Irina had arranged for the developer to fix the problems which were occurring.
ALL I ask now, is to arrange for the developer to fix the SAME issues again please.
Thanks
Hello, Hamzah.
Our developer will review the issues once again in the published theme.
I will update you when done.
Please, also be careful and make a back up copy of the theme before editing the code or installing new apps.
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833
Hello,
I appreciate your support.
Lastly, I received a notification that a new update for the Shella theme is available. Would you like me to update my current theme before you fix these issues?
Hello, Hamzah.
The update is the best practice.
You may update you theme to the latest version 4.8.0 and let us know if you still have the same issues.
At least, the option "Use settings like on desktop" was included to the new theme update -
https://prnt.sc/11bs2ew
Have a nice day!
Best regards, Irina
Got feedback? We’d love to hear it! You can leave us a review
Rate the Unicorn theme at - https://themes.shopify.com/themes/unicorn/styles/valuable
Rate the Shella Shopify theme at - https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/reviews/22804833