Please see the above screenshot. I am using MailChimp's Newsletter popup that I created with them. Which does pop up, but after you use the popup or close it, this one still pops up, and I've done what I can to get it to close. Not sure what I'm doing wrong to get it to stop.
Zoja said: "Managing of newsletter popup you can do in Sections -> Popups -> SUBSCRIPTION"
If I do that, and try to hit "Save" at the top right corner, a red box in the top middle pops up as if an error, and in the box it reads "[object Object]" and refuses to save.
So I followed all of that already myself. The pop up from MailChimp works. The embedded portion works too.
What isn’t working is after you use or just close out the MailChimp pop up, the one Shella made still pops up. I can’t disable it or mine won’t show up. There’s coding somewhere that needs to be removed or deactivate the right portion
I know, but I’m trying to perfect it and just get it right. Plus if they delete cookies or we update the theme altogether, it shows up again on people. If you use something like Chrome in Incognito all the time like some people do, you’ll see it even after “don’t show again”
Correct, we can save use choice only at cookies. There is not other place to save this data. And when user use incognito mode or clear cookies data cleared. This is how web works. Did I miss something?
You can totally disable popup, configure cookies life time or "show once".
This has nothing to do with the cookies pop up. The Shella theme, has it's pre-built in pop up for the Newsletter. I want to disable it. You keep telling me to disable the popup through the theme settings. If I do that, then I can't use the MailChimp one that you guys also left a field box to enter in the MailChimp's URL info into.
So - I have the MailChimp's pop up newsletter up and going. I can't disable the newsletter box, or this popup won't appear.
Once you have USED or CLOSED the MailChimp's Newsletter popup, the Shella version STILL pops up. I don't want it to.
Please stop asking me to also use the "Don't show again." option as this is not what should be happening.
A professional website should work flawlessly. If I'm using MailChimp, which you have offered to put in, there's gotta be a way to get the Shella Newsletter popup to stop showing.
I can't explain this any better. I thought you'd understand what I'm trying to do here.
This is what I want to NOT show up anymore. Do NOT tell me to use the "Don't show again" option as that's not what should be happening. There's got to be a way to shut off this popup. But if I use the theme settings to disable, then the MailChimp won't pop up. Something is overriding or something, somewhere.
I've reviewed your site. Firstly, I see that you have old version of our theme 1.0.7. It is better to update it to the latest one, some issues are corrected from version to version.
Also I see that you have 3rd party addons, for example, such Mailchimp - http://prntscr.com/mx8lk9. It can conflicts with the theme's functionality regarding Newsletter subscribe form. Because we also use Mailchimp.
Seems like sSuch form - http://prntscr.com/mx8o3j isn't our theme's form. So, it can't be disabled by theme's options.
P.S. our theme has 2.0 version. Try to install it and check how it works
If I install, do I have to redo a lot of the ground work all over again? Like everything I've edited, does it have to do it all over?
Trying to figure out the smoothest transition with that.
The MailChimp is being used by the field box you guys put in to allow MailChimp and all I have done is entered in that URL for it since you guys had the ability to accept the URL.
When I put in the URL to your settings field box, I couldn't figure out why the MailChimp newsletter wasn't showing up. So when I looked, I found information I had to connect the Shopify account to MailChimp. The app is installed only for the 2 to talk to each other. There's actually no software installed, it was just to connect the 2 accounts to each other.
Again, you guys built a field box for MailChimp URL. If that's all I need, I'd be happy to remove the MailChimp app, but then I don't know if things fail after that or not.
I'm hoping to hear something back soon, it seems we're on different time zones, just trying to get this moving along as quickly as possible to resolve and hopefully move forward with other work I need to get done.
You question about news letter popup is not 100% clear for me.
Let me explain how this option works at Shella theme.
1) Theme can save data only at cookies.
If visitor select "Don't show again", theme can remember visitor choice only at cookies. You can configure cookies life time at theme settings.
If you select "Show once" option at theme settings. Theme save if visitor see popup at cookies.
I don't know another way how to save visitor's data. If you know another way to save user's data, please let me know.
Theme can't access and check if current visitor is already in list. You may need to use another solution for this. This is not Shella issue. This is true for all Shopify themes due to software design.
2) You can configure to show popup only once - http://take.ms/Z6f2L Did you try it?
3) Use can select "Don't show again", I understand that this option is not working for you.
This is all available options for newsletter popup at Shella theme.
I don't know if you guys aren't reading every thread in this, or all of the info I provided already. This shouldn't be hard to control, I just would like to know how.
After hitting the "X" to close that window, OR if someone chooses to fill it out and use it, then it closes when they're done.....either way, once it closes, the Shella Newsletter still pops up: https://monosnap.com/file/Las5ZVibvfV1pFXmGPqvimgDPfYOcl
This shouldn't be still coming up in my opinion. I do NOT want it to pop up. It's unprofessional to have 2 pop up. This will start to clutter customers, and it will make them start to feel like this site is just about wanting their info, etc.
However, if I choose to "Disable" the newsletter popup, then the one created at MailChimp gets disabled. You guys have conflicting popups. You guys added the MailChimp version, that's what I chose to use, there's got to be a way to just shut down the Shella one without disabling MailChimp.
I don't get how this is hard to understand. I'm not mad, I'm just frustrated I'm spending all this time on this issue instead of proceeding with my business. Hope you can understand that.
Now, Zoja stated to install the latest version of Shella. I asked a question about doing that, that is still unanswered now. Which means you guys probably won't answer for another day again which is delaying me more. If I install the new version of Shella, will I have to do all the ground work all over again? Meaning, all the color swatches I've added, the settings everywhere, changing wording wherever it says Shella to our business name, etc.....would I have to do ALL of that all over again?
And again, I appreciate the help, I'm not angry AT you guys, I'm just simply frustrated and wish I knew how to just turn off Shella's Newsletter popup, since you've given the ability for MailChimp to be ran instead.
1) This popup is not coming from our theme - https://monosnap.com/file/UDoToxH0m4Mk2yFvrcI4WSNA8dptlv It comes from other source. Not sure what is the source of it. a) you may paste wrong url to theme settings b) it may come from installed app.
https://monosnap.com/file/mcy45sdpWsMiKRqiQkbEHS2oAqpRGZ
Please see the above screenshot. I am using MailChimp's Newsletter popup that I created with them. Which does pop up, but after you use the popup or close it, this one still pops up, and I've done what I can to get it to close. Not sure what I'm doing wrong to get it to stop.
Thanks in advance!
Hello, jhgates81 .
Have you check the button "Don't show this popup again"?
Managing of newsletter popup you can do in Sections -> Popups -> SUBSCRIPTION
Zoja said: "Managing of newsletter popup you can do in Sections -> Popups -> SUBSCRIPTION"
If I do that, and try to hit "Save" at the top right corner, a red box in the top middle pops up as if an error, and in the box it reads "[object Object]" and refuses to save.
How do we get around this obstacle?
Hi jhgates81,
Theme use MailChimp embedded form action URL. Add it at Theme settings -> News subscription.
Check this video for more details -
Stay safe and healthy.
Best regards, Mari
Awesome! Thank you! I'll give it a shot and see what I can do! I'll let you guys know how it goes.
Welcome
Please rate my theme @ themeforest if you like it.
Stay safe and healthy.
Best regards, Mari
So I followed all of that already myself. The pop up from MailChimp works. The embedded portion works too.
What isn’t working is after you use or just close out the MailChimp pop up, the one Shella made still pops up. I can’t disable it or mine won’t show up. There’s coding somewhere that needs to be removed or deactivate the right portion
Visitor may select "Don't show this popup again"
You can configure popup behavior at Sections -> Popups -> Subscription
Stay safe and healthy.
Best regards, Mari
I know, but I’m trying to perfect it and just get it right. Plus if they delete cookies or we update the theme altogether, it shows up again on people. If you use something like Chrome in Incognito all the time like some people do, you’ll see it even after “don’t show again”
Hi jhgates81,
Correct, we can save use choice only at cookies. There is not other place to save this data. And when user use incognito mode or clear cookies data cleared. This is how web works. Did I miss something?
You can totally disable popup, configure cookies life time or "show once".
Best regards, Mari
Stay safe and healthy.
Best regards, Mari
I can not disable it, or it disables the one I made on MailChimp.
After you close the one made from MailChimp, the one from the theme still pops up.
The correct way is to stop the Shella version from popping up still after MailChimp. We shouldn’t be seeing it at all after closing MailChimp version.
I’m not sure how else to explain this.
Hello,jhgates81 .
Thanks for your advice. But for now our theme works only in such way with cookies.
This has nothing to do with the cookies pop up. The Shella theme, has it's pre-built in pop up for the Newsletter. I want to disable it. You keep telling me to disable the popup through the theme settings. If I do that, then I can't use the MailChimp one that you guys also left a field box to enter in the MailChimp's URL info into.
So - I have the MailChimp's pop up newsletter up and going. I can't disable the newsletter box, or this popup won't appear.
Once you have USED or CLOSED the MailChimp's Newsletter popup, the Shella version STILL pops up. I don't want it to.
Please stop asking me to also use the "Don't show again." option as this is not what should be happening.
A professional website should work flawlessly. If I'm using MailChimp, which you have offered to put in, there's gotta be a way to get the Shella Newsletter popup to stop showing.
I can't explain this any better. I thought you'd understand what I'm trying to do here.
Here's the screenshot again: https://monosnap.com/file/mcy45sdpWsMiKRqiQkbEHS2oAqpRGZ
This is what I want to NOT show up anymore. Do NOT tell me to use the "Don't show again" option as that's not what should be happening. There's got to be a way to shut off this popup. But if I use the theme settings to disable, then the MailChimp won't pop up. Something is overriding or something, somewhere.
Please try to understand this situation.
Thanks for the help.
Ok, please, create staff account for me ([email protected]) I will review it at your store.
Created. Thank you!
Hello,jhgates81.
I've reviewed your site. Firstly, I see that you have old version of our theme 1.0.7. It is better to update it to the latest one, some issues are corrected from version to version.
Also I see that you have 3rd party addons, for example, such Mailchimp - http://prntscr.com/mx8lk9. It can conflicts with the theme's functionality regarding Newsletter subscribe form. Because we also use Mailchimp.
Seems like sSuch form - http://prntscr.com/mx8o3j isn't our theme's form. So, it can't be disabled by theme's options.
P.S. our theme has 2.0 version. Try to install it and check how it works
If I install, do I have to redo a lot of the ground work all over again? Like everything I've edited, does it have to do it all over?
Trying to figure out the smoothest transition with that.
The MailChimp is being used by the field box you guys put in to allow MailChimp and all I have done is entered in that URL for it since you guys had the ability to accept the URL.
When I put in the URL to your settings field box, I couldn't figure out why the MailChimp newsletter wasn't showing up. So when I looked, I found information I had to connect the Shopify account to MailChimp. The app is installed only for the 2 to talk to each other. There's actually no software installed, it was just to connect the 2 accounts to each other.
Again, you guys built a field box for MailChimp URL. If that's all I need, I'd be happy to remove the MailChimp app, but then I don't know if things fail after that or not.
I'm hoping to hear something back soon, it seems we're on different time zones, just trying to get this moving along as quickly as possible to resolve and hopefully move forward with other work I need to get done.
I do appreciate all the help and support.
Thank you!
Hi jhgates81,
You question about news letter popup is not 100% clear for me.
Let me explain how this option works at Shella theme.
1) Theme can save data only at cookies.
If visitor select "Don't show again", theme can remember visitor choice only at cookies. You can configure cookies life time at theme settings.
If you select "Show once" option at theme settings. Theme save if visitor see popup at cookies.
I don't know another way how to save visitor's data. If you know another way to save user's data, please let me know.
Theme can't access and check if current visitor is already in list. You may need to use another solution for this. This is not Shella issue. This is true for all Shopify themes due to software design.
2) You can configure to show popup only once - http://take.ms/Z6f2L Did you try it?
3) Use can select "Don't show again", I understand that this option is not working for you.
This is all available options for newsletter popup at Shella theme.
Best regards, Mari
Stay safe and healthy.
Best regards, Mari
I don't know if you guys aren't reading every thread in this, or all of the info I provided already. This shouldn't be hard to control, I just would like to know how.
Shella theme, has the ability and theme setting section, to add MailChimp. I provided that URL from creating a MailChimp account. https://monosnap.com/file/tUW3Hs2OEPOsYCvxxOibK6JbOWdlD1 which then produces this: https://monosnap.com/file/UDoToxH0m4Mk2yFvrcI4WSNA8dptlv
After hitting the "X" to close that window, OR if someone chooses to fill it out and use it, then it closes when they're done.....either way, once it closes, the Shella Newsletter still pops up: https://monosnap.com/file/Las5ZVibvfV1pFXmGPqvimgDPfYOcl
This shouldn't be still coming up in my opinion. I do NOT want it to pop up. It's unprofessional to have 2 pop up. This will start to clutter customers, and it will make them start to feel like this site is just about wanting their info, etc.
However, if I choose to "Disable" the newsletter popup, then the one created at MailChimp gets disabled. You guys have conflicting popups. You guys added the MailChimp version, that's what I chose to use, there's got to be a way to just shut down the Shella one without disabling MailChimp.
I don't get how this is hard to understand. I'm not mad, I'm just frustrated I'm spending all this time on this issue instead of proceeding with my business. Hope you can understand that.
Now, Zoja stated to install the latest version of Shella. I asked a question about doing that, that is still unanswered now. Which means you guys probably won't answer for another day again which is delaying me more. If I install the new version of Shella, will I have to do all the ground work all over again? Meaning, all the color swatches I've added, the settings everywhere, changing wording wherever it says Shella to our business name, etc.....would I have to do ALL of that all over again?
And again, I appreciate the help, I'm not angry AT you guys, I'm just simply frustrated and wish I knew how to just turn off Shella's Newsletter popup, since you've given the ability for MailChimp to be ran instead.
Thank you!
Hi jhgates81,
Thank you for screenshots, they are very helpful.
I believe now I understand your issue.
1) This popup is not coming from our theme - https://monosnap.com/file/UDoToxH0m4Mk2yFvrcI4WSNA8dptlv It comes from other source. Not sure what is the source of it. a) you may paste wrong url to theme settings b) it may come from installed app.
2) If you review our demo you will see only one popup - https://monosnap.com/file/Las5ZVibvfV1pFXmGPqvimgDPfYOcl
When you enter email and press submit button you will see Mailchimp confirmation screen - http://take.ms/I4cd3
That's all.
What I can recommend you.
a) Check if you paste url for embedded mailchimp form, like in our video manual
b) Check configuration of your apps
New version doesn't change newsletter popup behavior.
New version included other fixes and improvements.
You may copy theme settings file (config/settings_data.json) from old version to new.
You can do it online in Shopify code editor (Theme actions -> Edit code)
Or offline like in our video manual -
Thank you for understanding.Please add sc
Stay safe and healthy.
Best regards, Mari